PRIVACY POLICY (Part 1 of 4)

Effective Date: 15 July 2026

Last Updated: 15 July 2026

Welcome to Practice Dost ("App", "Platform", "Service"), owned and operated by Help Wise Solutions Pvt. Ltd., having its registered office at Bakarmandi, Kanpur, Uttar Pradesh, India ("Company", "we", "our", or "us").

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you access or use Practice Dost.

This Privacy Policy has been prepared in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, applicable rules made thereunder, and Google's Google Play Developer Program Policies.

By downloading, installing, registering for, or using Practice Dost, you acknowledge that you have read, understood, and agree to this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue use of the App.

1. Information We Collect

We collect information to provide, improve, maintain, and secure our services.

The information we collect depends on how you use the App.

1.1 Information You Provide

During registration or while using the App, you may provide:

Personal Information

• Full Name
• Mobile Number
• Email Address (if provided)
• Profile Photo (if uploaded)
• Target Examination
• State
• Educational Preferences

Account Information

When you create an account, we may collect:

• Registered Mobile Number
• OTP Verification Status
• Account ID
• Referral Code
• Subscription Status
• Purchase History

Communication Information

When contacting customer support, we may collect:

• Email communications
• Support requests
• Feedback
• Complaint details
• Screenshots voluntarily shared by you

2. Mobile Number Authentication

Practice Dost primarily uses One-Time Password (OTP) authentication for account registration and login.

When you register using your mobile number:

• We collect and verify your mobile number.
• OTPs are used solely for authentication and account security.
• We do not access your SMS messages without your explicit permission.
• Standard SMS or mobile carrier charges may apply depending on your telecom operator.

You are responsible for ensuring that the mobile number used for registration belongs to you or that you are authorized to use it.

3. Referral Program Information

If you participate in our Refer & Earn or similar promotional programs, we may collect:

• Your referral code
• Referred user's referral code
• Referral history
• Referral rewards
• Eligibility status
• Reward redemption records

This information is used to:

• Track successful referrals
• Prevent fraudulent referral activity
• Credit eligible rewards
• Resolve referral-related disputes

The Company reserves the right to modify, suspend, or discontinue referral programs at any time in accordance with the applicable Terms & Conditions.

4. Subscription and Payment Information

Practice Dost offers optional paid subscriptions and premium educational content.

When you make a purchase, we may collect information such as:

• Order ID
• Transaction ID
• Subscription plan
• Purchase date
• Payment status
• Invoice information
• GST details (where applicable)

Payments are securely processed through Razorpay.

Important: Practice Dost does not store your complete debit card number, credit card number, CVV, UPI PIN, internet banking credentials, or banking passwords.

All payment information is processed directly by Razorpay in accordance with its own Privacy Policy and applicable security standards.

5. Information Collected Automatically

When you use the App, certain information is collected automatically to improve performance, security, and user experience.

This may include:

Device Information

• Device model
• Device manufacturer
• Android version
• Unique device identifiers
• Android Advertising ID (where applicable)

Network Information

• IP Address
• Internet Service Provider
• Mobile Network
• Wi-Fi connection status
• Approximate geographic location derived from your IP address

We do not collect your precise GPS location unless you explicitly grant permission for a feature that requires it.

6. Usage Information

We automatically collect information regarding your interaction with the App, including:

• Screens viewed
• Buttons clicked
• Time spent within the App
• Tests attempted
• Questions answered
• Scores
• Accuracy percentage
• Subject-wise performance
• Rank analysis
• Search history within the App
• Session duration
• Login history

This information helps us:

• Improve educational recommendations
• Personalize learning experiences
• Enhance app performance
• Detect suspicious activity
• Improve product features

7. Performance and Crash Information

To maintain app reliability, we collect technical diagnostic information using Firebase Analytics and Firebase Crashlytics.

This may include:

• Crash reports
• Error logs
• Device information
• Performance metrics
• Network status
• Application version
• Operating system version

This information helps us identify bugs, improve stability, and enhance user experience.

We do not use crash reporting tools to intentionally collect the content of your private messages or personal documents.

8. Device Permissions

Depending on the features you choose to use, Practice Dost may request the following permissions.

Notifications

Used to send:

• Exam alerts
• Subscription updates
• Practice reminders
• Important announcements
• Referral rewards
• Promotional offers (where permitted)

You may disable notifications at any time through your device settings.

Internet Access

Internet connectivity is required to:

• Authenticate users
• Download educational content
• Sync progress
• Process subscriptions
• Display advertisements
• Receive notifications

9. Information We Do Not Collect

Unless specifically required for a feature and after obtaining your permission, Practice Dost does not collect:

• Contacts
• Call logs
• SMS messages
• Microphone recordings
• Camera access
• Precise GPS location
• Fingerprints
• Facial recognition data
• Aadhaar details
• PAN details
• Passport information
• Driving licence details

If future features require access to any additional permissions, you will be informed beforehand and asked to grant explicit permission where required by applicable law.

10. How We Use Your Information

We use the information we collect for legitimate business purposes, including to:

• Create and manage your account.
• Verify your identity using OTP authentication.
• Provide access to educational content and mock tests.
• Deliver purchased subscriptions and premium features.
• Personalize recommendations based on your exam preferences and learning activity.
• Maintain your progress history and performance analytics.
• Process payments and generate invoices.
• Operate and administer referral and reward programs.
• Send service-related communications, notifications, and important updates.
• Improve the functionality, performance, and security of the App.
• Detect, prevent, and investigate fraud, abuse, unauthorized access, or other unlawful activities.
• Comply with applicable legal and regulatory obligations.
• Respond to customer support requests and resolve disputes.
• Enforce our Terms & Conditions and other applicable policies.

We process your personal information only for purposes that are lawful, transparent, and necessary for providing and improving our services.

PRIVACY POLICY (Part 2 of 4)

11. Third-Party Services

To provide and improve our services, Practice Dost integrates with carefully selected third-party service providers. These providers may process limited personal information on our behalf and only for the purposes described in this Privacy Policy.

Each third-party service operates under its own privacy policy and security practices. We encourage you to review their privacy policies before using our Services.

12. Payment Processing

Practice Dost offers optional paid subscriptions, premium mock tests, and other educational content.

All online payments are securely processed through Razorpay.

When you make a payment, Razorpay may collect information including:

• Name
• Mobile number
• Email address
• Billing information
• Payment method
• Transaction amount
• Transaction reference number
• Payment status

Practice Dost does not store your:

• Debit card number
• Credit card number
• CVV
• UPI PIN
• Internet banking password
• Bank account password

Payment information is processed directly by Razorpay using industry-standard security measures and is governed by Razorpay's own Privacy Policy.

13. Advertising

Practice Dost may display advertisements to support the operation and maintenance of the App.

We currently use Google AdMob to serve advertisements.

Google AdMob may collect certain information including:

• Android Advertising ID
• Device information
• IP address
• Approximate location (derived from IP)
• App usage information
• Advertising performance information

This information may be used to:

• Display relevant advertisements
• Limit repetitive advertisements
• Measure advertising effectiveness
• Prevent advertising fraud
• Improve ad quality

You can manage advertising preferences or reset your Advertising ID through your Android device settings.

Practice Dost does not control how Google processes information collected through Google AdMob. Such processing is governed by Google's own privacy policies.

14. Analytics and Performance Monitoring

We use Firebase Analytics to better understand how users interact with the App.

Firebase Analytics may collect information including:

• App usage statistics
• Session duration
• Device type
• Operating system version
• Language settings
• Screen views
• Feature usage
• User engagement metrics

This information helps us:

• Improve educational content
• Enhance user experience
• Optimize application performance
• Develop new features
• Understand user preferences

Analytics data is generally aggregated and used to improve our Services.

15. Crash Reporting

To identify technical issues and improve application stability, we use Firebase Crashlytics.

Crash reports may include:

• Device model
• Android version
• App version
• Error logs
• Crash timestamps
• Memory status
• Network information
• Technical diagnostics

Crash reports are used solely for identifying and resolving software issues and are not used for marketing purposes.

16. Push Notifications

Practice Dost uses Firebase Cloud Messaging (FCM) to send push notifications.

Notifications may include:

• Examination updates
• Study reminders
• Mock test announcements
• Subscription reminders
• Important account notifications
• Referral rewards
• Promotional campaigns (where permitted)

You may disable push notifications at any time through your device settings. Disabling notifications may affect your ability to receive important service-related updates.

17. Referral and Reward Program

If you participate in our referral or reward programs, we may process information necessary to:

• Verify eligible referrals
• Credit referral rewards
• Prevent fraudulent activity
• Monitor abuse of promotional offers
• Resolve referral disputes

The Company reserves the right to suspend or cancel referral benefits where fraudulent, deceptive, or abusive activity is detected.

Referral rewards have no cash value unless expressly stated otherwise.

18. How We Share Your Information

We do not sell your personal information to third parties.

We may share your information only in the following circumstances:

Service Providers

We may share limited information with trusted service providers that assist us in operating the App, including providers of:

• Payment processing
• Analytics
• Crash reporting
• Cloud messaging
• Customer support
• Infrastructure management
• Security services

These providers are contractually required to use your information only for providing services to us.

Legal Compliance

We may disclose information where required to:

• Comply with applicable laws
• Respond to lawful requests from government authorities
• Comply with court orders
• Protect our legal rights
• Prevent fraud
• Investigate illegal activities
• Protect the safety of users or the public
• 
  

Business Transfers

If Help Wise Solutions Pvt. Ltd. undergoes:

• merger,
• acquisition,
• restructuring,
• investment,
• sale of assets, or
• corporate reorganization,

user information may be transferred as part of that transaction, subject to applicable legal obligations.

With Your Consent

We may share your information for purposes not described in this Privacy Policy only after obtaining your consent where required by applicable law.

19. Data Security

We implement reasonable technical, organizational, and administrative safeguards to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

Security measures include:

• Secure HTTPS communication
• TLS/SSL encryption during transmission
• Role-based access controls
• Authentication mechanisms
• Firewall protection
• Server monitoring
• Security logging
• Periodic software updates
• Restricted administrative access

Only authorized personnel with a legitimate business need are permitted to access personal information.

20. Data Storage

User information is stored on secure dedicated servers maintained using commercially reasonable security measures.

Appropriate safeguards are implemented to protect stored information against unauthorized access, accidental loss, misuse, alteration, or disclosure.

Although we take reasonable measures to secure your information, no electronic system or method of transmission over the Internet can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

21. Data Encryption

We use industry-standard encryption technologies to protect personal information.

These include:

Encryption in Transit

Information transmitted between your device and our servers is protected using secure HTTPS connections with TLS/SSL encryption.

Encryption at Rest

Where appropriate, sensitive information stored on our servers is protected using suitable encryption and access control measures.

22. Confidentiality

Employees, contractors, and authorized service providers who process personal information are required to maintain appropriate confidentiality and access personal information only to the extent necessary for their assigned responsibilities.

23. Fraud Prevention

To protect users and maintain the integrity of our platform, we may use automated and manual processes to detect:

• Multiple accounts
• Referral fraud
• Payment fraud
• Unauthorized access
• Suspicious login activity
• Abuse of promotional offers
• Bot activity
• Attempts to bypass subscription restrictions

Where suspicious activity is detected, we may temporarily suspend or permanently restrict access to the App in accordance with our Terms & Conditions.

PRIVACY POLICY (Part 3 of 3)

24. Data Retention

We retain your personal information only for as long as necessary to:

• Provide and maintain the Services;
• Manage your account and subscriptions;
• Maintain your learning history and performance records;
• Comply with applicable legal, regulatory, tax, and accounting requirements;
• Resolve disputes;
• Detect and prevent fraud or misuse; and
• Enforce our Terms & Conditions and other legal agreements.

When your personal information is no longer required for these purposes, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable law.

25. Your Privacy Rights

Subject to applicable laws, including the Digital Personal Data Protection Act, 2023, you may have the following rights regarding your personal information:

• Access the personal information we hold about you.
• Request correction or updating of inaccurate or incomplete information.
• Withdraw consent for processing where processing is based on your consent.
• Request deletion of your account and personal information, subject to applicable legal obligations.
• Request information regarding how your personal information is processed.
• Contact our Grievance Officer regarding any privacy-related concern.

We may request reasonable verification of your identity before processing your request.

26. Withdrawal of Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Please note that withdrawing consent for certain processing activities may affect your ability to access some features or services within the App.

27. Account and Data Deletion

You may request deletion of your Practice Dost account at any time by:

• Using the Delete Account option available within the App (where provided); or
• Contacting us at info@practicedost.com using your registered email address or mobile number.

Upon receiving a valid deletion request, we will process it within a reasonable period, generally within 30 days, unless a longer retention period is required by law.

Following deletion:

• Your account will be permanently disabled.
• Personal information associated with your account will be deleted or anonymized where legally permissible.
• Certain information may be retained where required for legal compliance, fraud prevention, dispute resolution, tax obligations, or enforcement of our legal rights.

Deleted accounts generally cannot be restored.

28. Children's Privacy

Practice Dost is intended for individuals aged 13 years and above.

We do not knowingly collect personal information from children under the age of 13 without appropriate authorization where required by law.

If we become aware that personal information relating to a child under 13 has been collected in violation of this Privacy Policy, we will take reasonable steps to delete such information as soon as practicable.

Parents or guardians who believe that their child has provided personal information may contact us at info@practicedost.com.

29. International Data Transfers

Our primary operations are based in India.

In certain circumstances, information may be processed by trusted third-party service providers whose infrastructure or support services are located outside India.

Where such transfers occur, we take reasonable steps to ensure that appropriate safeguards are implemented and that the information continues to receive an appropriate level of protection in accordance with applicable laws.

30. Cookies and Similar Technologies

Practice Dost is a mobile application and does not generally use browser cookies.

However, our App and integrated third-party SDKs may use similar technologies such as:

• Device identifiers;
• Advertising identifiers;
• Local storage;
• Analytics identifiers; and
• Session tokens.

These technologies help us:

• Maintain user sessions;
• Improve app functionality;
• Measure application performance;
• Deliver relevant advertisements; and
• Enhance user experience.

31. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in applicable laws or regulations;
• Changes in our services or business practices;
• Introduction of new features or technologies; or
• Improvements to our privacy practices.

When material changes are made, we may notify users through the App, by email (where available), or by other appropriate means.

The "Last Updated" date at the top of this Privacy Policy indicates the latest revision.

Your continued use of the App after any updated Privacy Policy becomes effective constitutes your acceptance of the revised Policy.

32. Third-Party Websites

The App may contain links to third-party websites, government portals, or external services for your convenience.

We do not control these third-party websites and are not responsible for their privacy practices, security, or content.

Users are encouraged to review the privacy policies of any third-party websites they visit.

33. Grievance Officer

In accordance with applicable Indian laws, including the Information Technology Act, 2000 and related rules, the Grievance Officer for Practice Dost is:

Grievance Officer: Monika Tripathi

Company: Help Wise Solutions Pvt. Ltd.

Registered Office: Bakarmandi, Kanpur, Uttar Pradesh, India

Email: info@practicedost.com

We will make reasonable efforts to acknowledge and address privacy-related complaints and grievances within the timelines prescribed under applicable law.

34. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our privacy practices, please contact us:

Help Wise Solutions Pvt. Ltd.

Bakarmandi, Kanpur, Uttar Pradesh, India

Email: info@practicedost.com

35. Acceptance of this Privacy Policy

By downloading, installing, accessing, registering for, or using Practice Dost, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

If you do not agree with this Privacy Policy, you should discontinue use of the App and uninstall it from your device.