Refund & Cancellation Policy
Effective Date: 15 July 2026
Last Updated: 15 July 2026
1. Introduction
This Refund & Cancellation Policy ("Policy") governs all purchases of digital products and services made through Practice Dost ("App"), owned and operated by Help Wise Solutions Pvt. Ltd., having its registered office at Bakarmandi, Kanpur, Uttar Pradesh, India ("Company", "we", "our", or "us").
This Policy applies to all purchases of digital educational content, including but not limited to:
- Mock Test Series
- Previous Year Question (PYQ) Bundles
- Premium Study Material
- Practice Tests
- Subscription Plans
- Other Digital Educational Content (collectively, "Paid Content").
By purchasing any Paid Content through Practice Dost, you acknowledge that you have read, understood, and agreed to this Policy.
2. Nature of Digital Products
Practice Dost provides only digital educational content.
All Paid Content is delivered electronically and is generally made available immediately after successful payment.
Since digital products cannot be returned once delivered or accessed, all purchases are ordinarily treated as final.
3. No Refund Policy
Except as expressly provided in this Policy or where required by applicable law, all purchases made through Practice Dost are non-refundable.
Once access to Paid Content has been granted, refunds, exchanges, or cancellations will generally not be permitted.
This policy exists because:
- Digital educational content is delivered instantly.
- Access cannot practically be revoked after use.
- Educational content consists of valuable intellectual property.
- Preventing unauthorized copying and misuse requires a strict refund policy.
4. Eligible Refund Circumstances
Refund requests may be considered only in the following situations, subject to verification.
4.1 Successful Payment Without Access
You may be eligible for a refund if:
- payment was successfully completed;
- the amount was deducted from your account; and
- access to the purchased content was not provided within a reasonable period due to a technical issue attributable to Practice Dost.
Where possible, we may provide access to the purchased content instead of issuing a refund.
4.2 Duplicate Payment
If you are accidentally charged more than once for the same purchase because of a verified technical or payment processing error, the duplicate payment may be refunded after verification.
4.3 Failed Transaction
If your payment was successfully debited but the transaction failed due to a technical issue and no purchase was recorded, we will, after verification, either:
- grant access to the purchased content; or
- process an eligible refund.
5. Situations Not Eligible for Refund
Refunds will generally not be granted in the following situations:
- Change of mind after purchase.
- Purchasing the wrong course, test series, or subscription.
- Failure to use the purchased content.
- Dissatisfaction with question difficulty or educational content.
- Examination postponement or cancellation by any government authority.
- Changes to examination syllabus or recruitment rules.
- Failure to qualify in an examination.
- Device compatibility issues where minimum system requirements are met.
- Internet connectivity issues on the user's side.
- Expiry of subscription validity.
- Requests submitted outside the applicable refund period.
- Violation of our Terms & Conditions.
6. Refund Request Procedure
If you believe your purchase qualifies for a refund under this Policy, you should contact us as soon as reasonably possible, preferably within 72 hours of the transaction.
Your request should include:
- Registered mobile number
- Registered email address (if applicable)
- Order ID or Transaction ID
- Payment reference number
- Screenshot or proof of payment
- Description of the issue
Refund requests may be sent to:
Email: info@practicedost.com
Subject: Refund Request – Order ID
7. Verification Process
After receiving your request, we may:
- Verify payment records.
- Confirm transaction status with the payment gateway.
- Review technical logs.
- Confirm whether access to the purchased content was provided.
- Request additional information if necessary.
Incomplete or unverifiable requests may be declined.
8. Refund Timeline
If a refund is approved:
- Initial review is generally completed within 2 business days.
- Verification with the payment provider may take 5–7 business days.
- Approved refunds are generally initiated within 7 business days after verification.
- The time taken for funds to appear in your account depends on your bank or payment provider and is typically 5–10 business days.
Refunds will be issued only to the original payment method used for the purchase.
9. Subscription Cancellation
Where Practice Dost offers recurring subscriptions:
Users may cancel automatic renewal at any time through the platform from which the subscription was purchased.
Cancellation prevents future renewals but does not automatically entitle the user to a refund for the current billing period.
Unless otherwise required by law, access to subscription benefits continues until the end of the active subscription period.
10. Google Play Purchases
Where purchases are made through Google Play Billing, payment processing and certain refund decisions are governed by Google's applicable policies.
Users may manage or cancel subscriptions through their Google Play account settings.
Where Google processes the payment directly, refund eligibility may also be subject to Google's refund policies.
11. Razorpay Transactions
Where purchases are processed through Razorpay, refunds approved under this Policy will be processed through Razorpay and credited to the original payment method used for the transaction.
Practice Dost does not have the ability to issue refunds to an alternative payment method.
12. Fraud Prevention
To protect our platform and users, refund requests may be denied where we reasonably determine that:
- false information has been provided;
- multiple refund requests indicate abuse;
- purchased content has already been substantially accessed or used;
- referral, promotional, or payment fraud has occurred;
- multiple accounts have been created to obtain duplicate benefits; or
- the request is otherwise fraudulent or abusive.
The Company reserves the right to suspend or terminate accounts involved in fraudulent refund activity.
13. Chargebacks
Before initiating a chargeback through your bank or card issuer, we encourage you to contact our support team to allow us an opportunity to resolve the issue.
If a chargeback is initiated in relation to a purchase and is determined to be fraudulent or unjustified, we may suspend or restrict access to the associated account while the matter is being investigated, subject to applicable law.
14. Changes to this Policy
We reserve the right to modify or update this Refund & Cancellation Policy at any time.
Updated versions will be published within the App or on our official website, together with the revised "Last Updated" date.
Continued use of Practice Dost after such changes constitutes acceptance of the updated Policy.
15. Contact Us
For any questions regarding refunds, cancellations, or payment-related issues, please contact:
Help Wise Solutions Pvt. Ltd.
Bakarmandi, Kanpur, Uttar Pradesh, India
Email: info@practicedost.com
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST